Terms of Service

Last updated: 21 April 2026

These terms govern your use of the Vicarity platform (the "Service"), operated by Vicarity Ltd ("we", "us", "our"). By creating an account or using the Service, you agree to these terms.

1. Who can use Vicarity

Care workers must be 18 or over with the legal right to work in the United Kingdom. Care home managers must be authorised representatives of the care home they register. Family members may only access the platform via an invitation from the care home hosting their loved one.

2. Your account

You are responsible for keeping your credentials secure and for all activity on your account. Tell us immediately if you suspect unauthorised access at hello@mykeralam.uk.

3. Care workers

You're responsible for the accuracy of the credentials and qualifications you upload to the platform. Misrepresentation of qualifications will result in account suspension. Your marketplace rating is based on genuine feedback from care homes you've worked with.

4. Care homes

Care homes are responsible for the accuracy of shift information posted to the marketplace, for honouring the rates advertised, and for promptly approving timesheets for work performed.

5. Payments

Payments between care homes and care workers are processed via Stripe Connect. Pay rates are agreed at the time of booking. We do not hold client funds on your behalf outside the Stripe payment flow.

6. Pilot stage

The Service is currently in a pilot phase. Features may change, and we may make the Service unavailable for maintenance. We'll communicate planned outages where we can.

7. Acceptable use

You must not: misuse the Service to harm anyone; attempt to circumvent platform fees; scrape, reverse-engineer, or overwhelm the Service; post illegal, harassing, or discriminatory content; or use the Service to discriminate against care workers in any protected category.

8. Data and privacy

We take care of your data seriously. See our privacy policy for details on what we collect and why.

9. Liability

To the maximum extent permitted by law, our liability for any claim arising out of the Service is limited to the greater of £100 or the fees you paid us in the 12 months before the claim.

10. Changes

We'll notify you of material changes to these terms by email. Continued use of the Service after the change means you accept the updated terms.

11. Contact

Questions about these terms? Email hello@mykeralam.uk.

This document is an honest summary written for clarity. It does not replace legal advice. The final signed version of the Terms of Service will be published on general availability.